Dine In at Island Red Cafe, Krystal Point

I just went to Island Red Cafe in Krystal Point to have dinner with my family. The services rendered by the staff is awful. We ordered for our food upon arrival. We waited for nearly half an hour, but my Chicken Chop has yet to be served. Even my mum has finished her Nissin Noodles, yet my Chicken Chop is no where to be seen. I approached one staff and asked her to check the status of my meal. Later, she informed us that the food has been served. We disagree with that, as we did not even receive the Chicken Chop. Subsequently, I approached another staff who then responded to my request. And, my Chicken Chop is being served minutes later. The first staff that we approached to seems to react to customers' request in a very lame manner. She is not helpful at all.

We also ordered one Fish and Chips with tartar sauce. The tartar sauce is only a spoonful. Later, we requested the staff to refill a bit more of the tartar sauce. We waited for so long and later I carried on with my meal using the black pepper sauce which comes with Chicken Chop. The tartar sauce is being served ten minutes later when my meal is finished. And, we were not being informed that IRC is charging the customers for the extra tartar sauce refilled. I cannot think of any eateries that I went to are charging the customers for refilling sauces. Although the amount is being charged is a meagre RM1.50, but this is not the ethical way of running businesses. Some more, they termed the extra sauce being refilled as "Add Rice" in the receipt.

http://www.2islandredcafe.com/